30. Login Problems

Overview

If you're unable to access your ClaudeGO account, there are several simple steps you can take before contacting support.

Most login issues are caused by incorrect credentials, expired sessions, or browser-related problems.

Common Issues

Login problems may result from:

• Incorrect email address

• Incorrect password

• Expired session

• Browser cache

• Internet connectivity

• Temporary service interruptions

Troubleshooting Steps

Verify Your Credentials

Ensure you're entering the correct email address and password.

Reset Your Password

If you've forgotten your password, use the Forgot Password option on the login page.

Clear Browser Cache

Old cached files may interfere with authentication.

Try Another Browser

Using a different supported browser can help identify browser-specific issues.

Disable Browser Extensions

Privacy or security extensions may occasionally interfere with the login process.

Best Practices

• Use a strong password.

• Keep your browser updated.

• Sign out from shared computers.

• Review your Active Sessions regularly.

Frequently Asked Questions

I forgot my password. What should I do?

Use the Forgot Password link on the login page to reset your password.

Why am I being signed out?

For security reasons, inactive sessions may expire automatically.